Sr. Manager, Store Capabilities and Technology

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Senior Manager of Store Capabilities and Technology drives and leads the development and implementation of strategies, initiatives, tools and resources that support store technologies across Gap Inc.’s North American fleet. This role will lead a team responsible for delivering business results and supporting the customer experience through driving relevant technology solutions that align with business and customer needs. Additionally, this role collaborates with and leads project teams, ensuring resource allocation and seamless coordination among team members, third-party contractors, and consultants to deliver projects results according to the project plan and timeline.
Reporting directly to the Sr. Director of Store Operations, this position partners closely with the Store Operations Central (Gap Inc.) and brand (ON, Gap, BR, Athleta) teams to influence key business partners across all brands, functions, and channels, serving as the voice of the field in all interactions.

What You'll Do

• Leads delivery and implementation of new capabilities through effective collaboration and prioritization, leveraging a deep subject matter expertise of brand strategies.
• Leads in store execution of all IT/Technology programs and initiatives through effective communication and strong partnership with cross-brand and cross-functional teams.
• Lead, develop and influence strategies to ensure flawless execution through effective sequencing, attention to detail, and communication to stores.
• Acts as a trusted advisor to leaders, keeping the Brand competitive while understanding the impact of initiatives on customer experience, store workload, productivity, employee engagement, and compliance.
• Recommend and implement change management strategies to effectively implement initiatives.
• Maintains working global knowledge of competitor practices; provides benchmarking and key insights.
• Partners with Store Operations Leadership Team to define, prioritize, and implement strategic initiatives in support of divisional strategies and divisional financial goals.
• Delivers solution oriented, well executed initiatives on time and on budget, which drive store performance.
• Develops a team; provides thoughtful and timely feedback.

• Builds strong cross-functional partnerships at all levels with Store Operations, Store Leadership Teams, Upper Field Leaders, IT, Store Support, Store Development, Legal, Communications and Human Resources among others.
• Represents Stores and Store Operations with other business partners; acts as an advocate for Stores.
• Leads and inspires teams to be; customer-focused, innovative, fast-moving and team-oriented.

Who You Are

• Continuous Learning - articulates and embraces challenges; learns from and seeks information that can result in improved business results.
• Innovation - demonstrates ability to effectively brainstorm and then implement new ideas and solutions with the team.
• Customer Impact – identifies opportunities within the store environment and offers solutions to improve the overall customer experience.
• Commercial Impact – understands the importance of achieving commercial and business goals.
• Detail Orientated – demonstrates attention to detail in the creation of processes and monitors implementation to ensure proper execution.
• Talent Builder-proven track record of assessing, attracting and developing best-in-industry leaders and teams.
• Self-Accountability – sets specific and measurable performance objectives and strives to always meet or exceed the performance standard.
• Problem Solving – articulates successful response to challenging situations utilizing available knowledge while considering alternative solutions.
• Time Management – demonstrates ability to manage multiple tasks and projects, to prioritize and adapt appropriately.
• Ambiguity – adapts and continues to perform through change.
• Retail Stores experience preferred.
• Proficient in Excel, Word, and PowerPoint

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees