Director of Network Engineering (Remote)

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

This role is responsible for leading the delivery of global data and voice network, which consists of cloud and data center network, stores network (2500+ stores), supply chain and campus networks and our international network footprint. This leader will work closely with and manage a geographically dispersed engineering staff to support the goals and objectives of the business. The role must be capable of working in a matrixed, fast-paced organization while coordinating the delivery of multiple initiatives. This leader will be hands on with a strong record of accomplishment in design, architecture, and development. This resource will be expected to mitigate and direct the team in critical situations, driving decisions that are paramount to business outcomes.

This leader should be technically astute, collaborative, transformative, inclusive, and must understand how their products impact the internal customers that depend on a solid network foundation while maintaining a safe, secure, robust, and reliable platform to support other engineering teams and services that they provide.

As a people leader first and delivery manager second, this leader must build, inspire, and lead the technical teams. This person will have spent most of their career leading and transforming Network and Telecom teams into platform engineering, DevOps, and cloud-first culture all while improving network availability and resiliency. This role will drive adherence to agile sprint and/or project milestones, including quickly implementing mitigation strategies when progress deviates from plan.

What You'll Do

What you will do:

• Transform a traditional network engineering team to a platform engineering, automation, cloud first, SRE mindset
• Identifies, recommends, and drives multi-year Network and Telecom technology strategies to address business needs and unlocks business capabilities
• Translates the company/area strategic vision into actionable goals and objectives and key results measures for the team
• Drives and builds continual improvements into goals and yearly plans
• Actively engages with our product engineering teams in Gap Technology Solutions to help land strategic efforts including Cloud migration, data center migrations and modernization
• Manage matrix teams to deliver against team goals and objectives; define a hybrid future of work workforce that operates from various locations
• Effectively innovate and operate outside the comfort zone of established methods and procedures
• Hire, mentor, coach, and support our culture of building extra-ordinary talent in a performance culture

Who you are:

• Experienced leader that can build and manage high performing engineer teams and manage teams cross-functionally.
• Proven experience in network automation technologies (automating network, host provisioning, voice services, and call center platforms) – cloud voice and call center as a service, a plus
• Ability to design, implement, and troubleshoot Wi-Fi (e.g, access points) and security infrastructure
• Experience with CISCO Products, Software Defined WAN (SD-WAN), DevOps, 5G, and virtualization, is required
• Demonstrated progressive leadership responsibilities in a large-scale global network in private/on-prem and public cloud environments such as Azure, Amazon Web Services, or Google Cloud Platform
• Familiar with open-source technologies and deep knowledge of public cloud offerings (e.g., cloud native load balancers and firewalls)
• Experience with traditional, cloud native, or open-source network observability/monitoring tool stack for actionable business or service insights (e.g., Net Spyglass, Thousand Eyes, AppNeta, etc.)
• Experience with DevOps & ITIL approach in running a superior service operations & delivery function
• Demonstrated ability to prioritize initiatives and features to align with strategic objectives and with business goals; ability to assign recurring tasks and to utilize metrics to measure effectiveness. 
• Thorough understanding of operational support processes, excellent business acumen and ability to direct team in dissecting and diagnosing complex problems; effectively managing relationships with a broad and diverse group of business partners; comfortably interacts and presents ideas and concepts to senior management
• Proficient in management of services globalization – MSP model
• Ability to travel as needed

Who You Are

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees