Director, Technical Program Management

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

In this role of Director, Technical Program Management (TPM) you are accountable for overseeing and driving our strategic and complex technical programs for the Technical Operations and InfoSec functions. This role also includes being the Infrastructure Product Manager and having detailed understanding and management of Portfolio/Operating budgets. As TPM and Infrastructure Product Manager, you will collaborate with technical SME’s, Project TPM’s, Infrastructure/InfoSec Engineering, Architecture, and senior stakeholders. The ability to filter, prioritize, analyze, and validate potentially complex in depth understanding of infrastructure/InfoSec technology, concepts and procedures is critical.

The ideal candidate will have a deep technical background, extensive program management experience, and a proven ability to lead large-scale, cross-functional initiatives, sustain and optimize infrastructure/InfoSec platforms. This role involves people leadership, strategic planning, executive stakeholder management, and on-going oversight for ensuring the successful delivery of programs that align with our business and technology objectives.

What You'll Do

What You’ll Do

• Strategic Leadership: Lead the strategic planning, execution, and delivery of high-impact technical programs, ensuring alignment with organizational goals and business priorities. Also provide leadership to guide and influence stakeholders’ decisions, unifying different points of views, articulating options, tradeoffs, and recommendations.
• Executive Stakeholder Management: Engage with executive leadership, providing regular updates on program status, risks, and opportunities. Influence decision-making and strategic direction through effective communication. 
• Mentorship and Development: Lead, mentor and develop junior and senior TPMs, fostering a culture of excellence, high-performance, collaboration, and professional growth. 
• Program Oversight: Oversee all aspects of program management, including defining scope, setting milestones, managing budgets, and ensuring quality and timely delivery of program outcomes. 
• Portfolio Management: Manage the portfolio lifecycle, facilitating infrastructure strategy and planning processes, ensuring portfolio delivery success in a modern Dev Ops/agile operating model. This includes accountability for financial visibility to the Infrastructure and InfoSec leader.
• Risk Management: Identify and mitigate program risks through proactive planning and issue resolution, ensuring minimal disruption to program timelines and objectives. 
• Resource Management: Optimize resource allocation and utilization across multiple projects, ensuring teams have the necessary support and capabilities to achieve program goals. 
• Cross-Functional Collaboration: Facilitate collaboration across various departments, including engineering, product management, operations, and marketing, to ensure seamless program execution.
• Continuous Improvement: Drive continuous improvement initiatives, leveraging data and insights to enhance program management practices and deliverables. 
• Matrix Management: Maximize team productivity by leveraging the individual strengths of program TPMs, building high-performing teams through influence rather than direct authority. 
• Development Practices: Apply good understanding of software development lifecycle and project management/scrum methodology in day-to-day responsibilities including infrastructure as code and infrastructure automation practices.

Who You Are

• Able to filter, prioritize, analyze, and validate potentially complex in depth understanding of concepts and procedures within own subject area and understanding of procedures and concepts in other areas
• Must be able to acquire and retain numerous facts/information to perform quick multi-dimensional decision making.
• Demonstrated capability to think strategically; create both conceptual and detailed plans and execute them tactically.
• Experience in Infrastructure system Engineering across multiple technologies to understand all lifecycles holistically from roadmap, capital/expense portfolio delivery, operating budget to sustain, cost optimization, risk management, etc.
• Advisor in all aspects of PM/scrum process and demonstrates ability to influence and execute processes
• Responsible for supporting program delivery, leveraging a good understanding of tools and processes such as solutioning, estimating, forecasting, capacity management, status reporting, risks/issue management and program plan
• Deep understanding of process and team responsibilities associated with code development and implementations and/or infrastructure designs
• Skilled in matrix management and facilitation

Who You Are

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees