Assistant Manager, Online Experience Women's

À propos de Old Navy

Oubliez toutes les vielles règles du secteur de la mode. Quand on travaille chez Old Navy, on choisit une voie différente. Dès le premier jour, notre mission a été de démocratiser la mode et de redonner à tous l'envie de faire du shopping. Saison après saison, nos équipes confectionnent avec amour des indispensables mode de grande qualité destinés à toute la famille. 

Tout a commencé en 1994, à San Francisco, où nous avons ouvert notre premier magasin, et notre succès ne s'est jamais démenti depuis. Nous sommes une communauté de personnes enjouées qui s’épanouissent et réussissent bien dans un milieu dynamique où nos employés peuvent être tout à fait eux-mêmes. Ici, nous formons une famille.

About the Role

The Assistant Manager, Online Experience develops category-specific strategies for select Women’s Categories with Global Merchants, Planning, Stores, Commercial Planning, & Marketing to drive a customer-focused shopping experience and establishes Old Navy Online as the destination for product authority and customer engagement. This position will lead category experience teams and be accountable for a division-specific online P&L in US and Canada, which drives a frictionless and seamless omni experience and drives continuous improvement on the site & app with a mobile-first mentality.

What You'll Do

• 50% - Benchmarking and Analysis:
  • Daily monitoring and reporting on primary KPIs to understand the business and help optimize conversion and revenue goals.
  • Analyze data at a granular level, summarize concisely and report out key learnings. Distill trends from raw data. Use reporting to drive changes in site experience and to recommend developments for site improvement.
  • Examine category merchandising and commercial strategies of key competitors and best-in-class online retailers to identify the most significant opportunities to the improve the customer experience across categories.
  • Monitor and make recommendations for category-specific improvements with the expectation of continual improvements in conversion and revenue across all devices
  • Provide leadership and partnership in the ideation of A/B tests to optimize the customer experience for both divisional experience and new site functionality
  • Provide clear and concise business updates to key cross-functional partners and leadership
• 20% - Strategy Development:
  • Own the web presence and primary KPIs for key categories ensuring the site and app meet branding guidelines and consumer expectations
  • Partner with Global Merchant leadership to understand merchandising objectives, Merch Planning to understand inventory objectives, and Commercial Planning to understand commercial imperatives to develop the Online category experience priorities
  • Develop category roadmaps focused on driving improvements that result in improved customer satisfaction, increased traffic, conversion and sales.
  • This position will have P&L accountability for categories totaling <$300M in annual online sales
• 30% - Cross Functional Leadership:
  • Partner across the organization with Product Design & Development, Commercial Planning, Store Visual Merchandising, Online Operations, Innovation & Platform Operations, and Marketing to build cross-functional teams, alignment and prioritization of key initiatives
  • Partner with Global Merchandising teams to ensure the full assortment of products are correctly represented across our site and app
  • Partner with broader Old Navy Online team in the continual evolution of Old Navy online to improve primary ecommerce metrics in support of Ecommerce goals
  • Partner with Brand Marketing and Global Merchandising peers to proactively identify strong product stories for incoming traffic from social, email, natural search, and other channels to optimize the online customer shopping experience
  • Partner with Creative Marketing team and provide detailed online experience playbooks to define creative priorities to be executed against based on business plan

Who You Are

• 1+ years professional experience in ecommerce or strategy functions in DTC and/or Indirect Ecommerce business, or industry experience in CPG, FMCG, Beauty, Fashion, or Apparel verticals
• Demonstrated experience partnering with cross-functional teams to achieve key business objectives
• Familiar with key digital and merchandising KPIs
• Willingness and eagerness to learn and grow with an aptitude for both creative and analytical projects
• Comfortable independently managing multiple workstreams from ideation through to completion and hindsight while working in a dynamic, fast-paced environment. Understands how to balance frequently shifting priorities and still meeting deliverables
• Must be confident in Excel. Experience with Adobe Analytics, Edited, PowerBi, Brightedge and/or Constructor a plus!

Avantages offerts chez Old Navy

• Réduction sur les articles de nos marques : 50 % de remise sur les articles à prix courant chez Gap, Banana Republic, Old Navy et Athleta, et 30 % de remise sur la marchandise chez Gap Stock.
• L'un des programmes de congés payés les plus concurrentiels de l'industrie.*
• Les employés peuvent prendre jusqu'à cinq heures « payées » par mois pour faire du bénévolat auprès de l'association de leur choix.*
• Programme important 401 (k) avec contribution de l'entreprise d'une somme égale à celle versée par l’employé, jusqu’à un maximum de quatre pour cent du salaire de base de l'employé.*
• Plan d’actionnariat des employés.*
• Programme d'assurance médicale, dentaire, optique et vie.*
• Plus de détail sur les avantages sociaux offerts.

*Réservés aux employés admissibles.