Gap Inc. employees number more than 134,000 people around the world – and our company culture encourages each one to “Wear your passion.”
We continue to make Gap Inc. a globally effective organization and a great place to work through career advancement opportunities, workforce diversity and open dialogue. We have integrated our cultural cornerstones into everyday communications and work streams to sustain strong employee engagement and understanding of our company’s vision and direction.
As Gap Inc. expanded globally, our employees stepped up again and again to help deliver positive business results in 2009 and 2010. By the end of 2010, customers in more than 90 countries could purchase our product in stores (including new markets in China and Italy), at 145 franchise locations, or online.
Every week, 100,000 employees in our stores interact with millions of customers. And behind the scenes, at headquarters, distribution centers and beyond, thousands more are committed to making those customer interactions the best possible. We see each of these touch points as an opportunity to strengthen our relationships with our customers and each other.
At the same time, we were making some important changes in our culture – and our employees were enthusiastically part of that shift. In 2009, results from more than 100,000 employees in our Employee Opinion Survey showed a 23-point increase in our “Belief in Company” score to an industry-leading 77 percent (a number that held steady in 2010).
August 21, 2009, marked Gap Inc.’s 40th anniversary. To celebrate, Gap brand outfitted more than 1,200 traders with their Premium 1969 jeans to wear on the New York Stock Exchange floor as Gap Inc. executives rang the market’s closing bell. Seven hundred Gap stores nationwide hosted simultaneous acoustic concerts featuring local musicians – a nod to the brand’s first store, which sold records and tapes (in addition to jeans). Internally, we created a “40 in 40” program honoring some of the people most influential in our company history.
Just weeks after celebrating our 40th anniversary, our co-founder, Don Fisher, lost his long and courageous battle with cancer. Several remembrance events were held throughout the company to both grieve and celebrate the legendary figure.